Legal
Privacy Policy
How Credvalue Financial Services collects, uses and keeps the information you share through this website. Draft for review before launch.
Last updated: October 2026. This policy is a draft prepared for the firm's review and should be confirmed against the Digital Personal Data Protection Act, 2023 and its rules, and any other applicable law, before publication.
Who we are
Credvalue Financial Services, 496/26, Opp. Ravel Singh Petrol Pump, Beside CRGB Bank, Ganjpara, Durg, Chhattisgarh 491001, is the data fiduciary for information collected through this website.
What we collect
- Details you enter in the project assessment form: name, mobile number, business name, district, industry, project type, investment range, project stage, services required, contact preferences and any description you provide.
- Messages you send us on WhatsApp, by phone or by email.
- Technical information collected by analytics tools, if enabled, such as pages visited, device type and approximate location. We configure analytics so that personal details, phone numbers and financial information are not sent as event data.
- We do not ask for, and you should not send through the website, bank passwords, one-time passwords, Aadhaar numbers, PAN, card numbers or account credentials.
Why we collect it
- To respond to your enquiry and assess whether and how we can assist with your project.
- To prepare proposals, scopes and engagement documents if you decide to work with us.
- To improve the website and understand which services visitors are interested in.
- To meet legal, professional and record-keeping obligations.
Legal basis and consent
We process enquiry details on the basis of the consent you give when you submit the form or contact us, and for the legitimate purpose of responding to a request you have initiated. You may withdraw consent at any time by contacting us; this does not affect processing that has already taken place.
Sharing
We do not sell personal information. We share it only with service providers who process it for us (for example a form-delivery or email service, hosting provider or customer relationship software), with lenders, departments or professionals when you instruct us to prepare and file documents on your behalf, and where the law requires.
Retention
Enquiry details are kept for as long as needed to respond and, if an engagement follows, for the duration of the engagement and the period professional and statutory record-keeping rules require. Enquiries that do not lead to an engagement are deleted or anonymised within a reasonable period, normally within two years.
Security
The website is served over HTTPS. Form submissions are delivered to the firm through a configured service and are not stored on the public website. Access to enquiry records within the firm is limited to staff who need it.
Your rights
You may ask us what personal information we hold about you, ask for it to be corrected or deleted, withdraw consent, or raise a grievance. Contact us on WhatsApp at +91 79992 65885 or at the Durg office address above. We aim to respond within the period prescribed by applicable law.
Cookies and analytics
If Google Analytics is enabled, it sets cookies to measure site usage. You can block cookies in your browser; the website will still work. We do not use advertising cookies.
Changes
We may update this policy. The date at the top shows the current version.